Terms and conditions – Experience Flatanger

1. General

These General Terms and Conditions form part of the rental agreements for holiday homes or “rental properties” and/or part of the agreements for additional services between the travellers and Experience Flatanger AS. The inclusion of the traveller’s own conditions is hereby contradicted, unless something else has been agreed.
The General Terms and Conditions together with the information on the website www.experience-flatanger.com and the information in the travel documents represent the entire contract between Experience Flatanger AS and the traveller. This contract replaces all information in other documents, insofar if they are in conflict with the provisions of this contract. Experience Flatanger AS is not responsible for information provided by third parties.

2. Payment

The rental agreement is only valid after the down-payment has been credited to the lessor’s account. The deposit of 30% of the rental amount is due within seven days of receipt of the booking documents. After the deposit has been paid, the remaining amount is due 2 months before arrival. If the payment deadlines are not met, the lessor can withdraw from the contract. Failure to pay is considered a withdrawal and entitles the lessor to re-rent.
Upon arrival, a security deposit against property damage must be paid by a credit card. The amount of the deposit is agreed individually. If the rental objects are returned in proper condition, the deposit will be returned by Experience Flatanger AS after the end of the rental period.
The rent for the accommodation as well as the advance payment are to be paid exclusively by a bank transfer. Services that are booked individually on site, such as boat rentals, excursions and fishing trips, must be paid for by a credit card. Cash is not accepted.
Additional costs for water, parking space or waste are not charged. The energy costs are charged according to consumption. The price per kWh is given in the booking documents and can always be viewed on the website.
Toilet paper and cleaning products are provided by Experience Flatanger AS.
Hand soap, shampoo, food, drinks and other consumables must be brought by the traveller.
If price increases in Norway affect us as a company (whether due to unexpected developments in politics and the world economy, e.g. due to a pandemic, wars, etc.), we reserve the right to pass these onto our customers.

3. Rebookings

Rebookings are possible up to 90 days before the agreed arrival date, provided the rebooking does not result in a higher travel or rental price and the rebooking relates to the same year as the original booking. If the rebooking results in a higher price, you must pay a corresponding additional deposit within 1 week of the rebooking.

4.Withdrawal from Experience Flatanger Norge

You can withdraw from the contract at any time. The withdrawal must be made in writing. In the event of a withdrawal, you are obliged to compensate us for the damage we have suffered. The lessor can demand a flat rate compensation as a percentage of the travel price, which is based on the time of cancellation of the traveller:
- From the day of the booking confirmation by the lessor up to the 121st day before the start of the rental period, compensation of 30% of the total price is payable by the traveller
- from the 120th day to the 56th day before the start of the rental, 70% of the total price is payable by the traveller
- from the 56th day to the 8th day before the start of the rental period 90% of the total price is payable by the traveller
In the event of a cancellation less than eight days before the start of the rental period, the full contract price must be paid by the traveller. The date of receipt of your cancellation message counts as the date of cancellation. Amounts already paid will be offset.

5. Cancellation ‘Experience Flatanger travels the world’

You can withdraw from the contract at any time. Since we pay 100% in advance, especially for the ‘Experience Flatanger travels the world’ products, and have to comply with the rules of the respective provider, the cancellation rules are different. The withdrawal must be made in writing. In the event of a withdrawal, you are obliged to compensate us for the damage we have suffered. The lessor can demand a flat rate compensation as a percentage of the travel price, which is based on the time of cancellation of the traveller:
- From the day of the booking confirmation by the lessor up to the 185th day before the start of the rental period, a compensation of 50% of the total price is payable by the traveller
- from 185 days to 60 days before the start of the rental, 80% of the total price is payable by the traveller
In the event of cancellation less than 60 days before the start of the rental period, the full travel price must be paid. The date of receipt of your cancellation message counts as the cancellation date. Amounts already paid will be offset.

6. Traveller’s Obligations

The traveller agrees to treat the rented items (holiday home, inventory and outdoor facilities) with care. If damage occurs to the holiday home and/or its inventory and/or the boats during the rental period, the traveller is obliged to report this to Experience Flatanger AS immediately. Deficiencies and damage already noticed upon arrival must be reported immediately to the property management, otherwise the traveller is liable for this damage. A reasonable period of time must be granted for the elimination of damage and defects. Claims from complaints that are not reported immediately on site are excluded. Complaints received by the lessor at the end of the stay or after leaving the holiday home are also excluded from compensation. In the event of any disruptions to service, the traveller is obliged to do everything within the scope of his legal obligation to help remedy the disruption and to minimise any damage that may have occurred. On the day of departure, personal items must be removed by the traveller, household waste must be disposed of in the containers provided, crockery must be stored clean and washed in the kitchen cupboards.

7. Arrival / Departure

Arrival is usually possible from 3 p.m. Departure must be made by 10 a.m. on the day of departure. Arrival after 8 p.m. is possible by arrangement. Departure after 10 a.m. is possible by arrangement and for a fee.
If the tenant does not appear by 10 p.m. on the day of arrival, the contract is deemed to have been terminated after a period of 48 hours without notification to the lessor.

8. Defects, Complaints and Remedy

There is a defect if the actual condition of the rental object (accommodation or boat) or the activity (fishing trip or guided tour) differs from that agreed or accepted in the contract and this deviation was not caused by the traveller or by external circumstances. Deviations do not constitute a defect if they are of minor importance or of such a nature that the traveller must expect their occasional occurrence. The same applies to deviations from natural conditions that Experience Flatanger AS was not aware of and had no control over.
The lessor is obliged to maintain the rental property in a condition suitable for contractual use for the duration of the rental period and to carry out the necessary maintenance and repair work. The corresponding measures are carried out at regular maintenance intervals and when defects, faults or damage occur. The lessor must be granted the necessary access to the rental property.
If defects are discovered by the traveller, complaints must be made to the local rental property owners or service providers immediately after the start of the rental or the start of the trip or after the damage/defect has been discovered and in any case before the end of the trip. A reduction in the travel price can only occur if the traveller has reported this.
Defects are remedied by free improvement or repair of the rented property. The lessor must be given a reasonable period of time to do this. With the consent of the tenant, the lessor can exchange individual components of the rental property for the purpose of remedying defects. The traveller will not unreasonably refuse to consent to this.
Certain differences in quality, location, equipment, etc. between the various rental properties in one location must be expected. In addition, certain discrepancies between the presentation of the rental properties on Experience Flatanger AS’s website and the rental property must be expected. Such deviations are not defects. The fact that other travellers have a rental property with a different quality, location, amenities, etc. does not constitute a defect for the traveller.
The traveller undertakes to contribute to minimising damage, defects and errors, and to keeping any losses for the lessor as low as possible. Experience Flatanger AS will be granted a reasonable period of time to remedy or rectify any damage or defect.
The rights of the traveller due to defects are excluded if he makes changes to the rental property or has them made without the consent of the lessor.
Experience Flatanger AS reserves the right, at its sole discretion, to remedy any damage or deficiency by providing another rental property or activity of similar quality and price range.
If the trip is significantly impaired as a result of a defect and Experience Flatanger AS does not remedy the situation within a reasonable period of time to be set by the traveller for the remedy, the traveller can terminate the contract within the framework of the statutory provisions of travel contract law. The traveller owes Experience Flatanger AS the part of the travel price attributable to the services used, provided that they were provided to him free of defects. If the remedy is impossible or is refused by Experience Flatanger AS or if the immediate termination of the contract is justified by a special interest of the traveller, no deadline is required to remedy the defect.

10. Liability

The advertisement was created to the best of our knowledge. We are not liable for any influence on the rented property by force majeure, by power and/or water failures customary in the country and by storms. Likewise, there is no liability in the event of unforeseeable or unavoidable circumstances such as official orders, government measures in Norway or the home country of the traveller due to pandemics such as Covid-19, sudden construction sites or disruptions caused by natural and local events. However, the lessor is happy to help with solving the problems (as far as this is possible). Liability on the part of the lessor for the use of the play and sports equipment provided is excluded. The traveller’s arrival and departure is his own responsibility and liability. The landlord is not liable for personal belongings in the event of theft or fire. The tenant is fully liable for wilful destruction or damage.
The lessor’s no-fault liability for defects that already existed at the time the contract was concluded is excluded.
Otherwise, the lessor is liable to the tenant for all contractual, quasi-contractual and legal claims, including tort claims, for damages and reimbursement of expenses as follows:
1. The lessor is fully liable for any legal reason
  - in the event of intent or gross negligence,
  - in the event of intentional or negligent injury to life, limb or health,
  - due to a guarantee promise, unless otherwise agreed in this regard,
  - due to mandatory liability such as under the Product Liability Act.
2. If the Lessor negligently violates an essential contractual obligation, liability is limited to the foreseeable damage that is typical for the contract, unless liability is unlimited in accordance with the above clause. Essential contractual obligations are obligations which the contract imposes on the seller according to its content in order to achieve the purpose of the contract, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the customer can regularly rely.
3. Apart from that, the lessor’s liability is excluded.
4. The above liability regulations also apply with regard to the lessor’s liability for his vicarious agents and legal representatives.
5. The use of the boats and accessories is at the traveller’s own risk. The lessor assumes no liability for damage to persons or objects. The travellers should stay near the coast and in the archipelago. The specified radius on the nautical chart must NOT be left. In particular, the lessee is fully liable for damage caused by grounding, e.g. defective propeller. The traveller is fully liable for loss, damage caused, any transport costs and loss of rental costs. The lessee of the boat is also liable for damage he causes to himself or others with the boat. It is therefore advisable to take out liability insurance.

11. Miscellaneous

Disputes between the traveller and Experience Flatanger AS should be resolved amicably whenever possible.
The EU Commission provides a platform for online dispute resolution under the following link: https://ec.europa.eu/consumers/odr This platform serves as a point of contact for out-of-court settlement of disputes arising from online purchases or service contracts in which a consumer is involved.
The lessor is not obliged to participate in a dispute settlement procedure before a consumer arbitration board.
Special requests and ancillary agreements are generally possible. They require written confirmation from the lessor.
Permissions for bringing pets must be requested separately.
Fuel for the boats must be purchased on site.

12. Final Provisions

Photos and text on the website and in social media serve as a realistic portrayal of the property, however the exact 100% reflection of such portrayal of the rental property upon arrival cannot be guaranteed. The lessor reserves the right to make changes to the equipment (e.g. furniture) provided they are of similar quality. Should one or more provisions of these terms and conditions be or become invalid, this does not affect the validity of the remaining conditions. The ineffective provision is to be replaced by an effective one that comes as close as possible to the economic and legal will of the contracting parties.
Attention is drawn to the Norwegian boat and motor vehicle regulations.
Attention: Persons born after 1980 are required to have a boat license if they want to operate a boat with more than 25 horsepower or a boat with a length of more than 8 metres. Life jackets are compulsory in Norway. Driving boats under the influence of alcohol and drugs is prohibited. The maximum number of persons allowed per boat must be observed. The minimum age for driving a boat must be observed.

Attention: Persons born after 1980 are required to have a boat license if they want to operate a boat with more than 25 horsepower or a boat with a length of more than 8 metres. Life jackets are compulsory in Norway. Driving boats under the influence of alcohol and drugs is prohibited. The maximum number of persons allowed per boat must be observed. The minimum age for driving a boat must be observed.